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Terms and Conditions :
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Shrwaa Company operates an e-commerce platform consisting of a mobile phone application “marketplace” in the State of Kuwait. The company has developed a set of general terms and conditions that apply to buyers on the Shrwaa website. These general terms and conditions regulate your use of the Shrwaa website and any related services.
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User Data Deletion :
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Users have the right to request the deletion of their personal data collected by Shrwaa at any time.
If you wish to delete your data, please contact us by email at support@shrwaa.com or through the contact form available on our website, clearly stating your request.

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Upon receiving a valid data deletion request, we will verify the user’s identity and permanently delete all associated personal data from our systems, unless retention is required by law or for legitimate business purposes (such as compliance with legal obligations).

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Customer files :
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After filling out the site’s form with correct information, you acknowledge and warrant that all information provided in the registration form is complete and accurate.
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If you register to open an account on the Shrwaa store, your email address/phone number and password will be requested and you  agree to the following
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Keep your password confidential
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Notify us immediately (by contacting Customer Service) if your password is disclosed
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You acknowledge your responsibility for any activity on the Shrwaa store resulting from revealing your password, and that you may be held responsible for any losses arising as a result of this act.
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Our company has the right, without prior notice or giving reasons, to suspend or cancel your account, or modify the account data, with the obligation to refund the value of any products that you purchased on the site as long as you do not violate these general terms and conditions.
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You can cancel your account on the Shrwaa store by contacting us on the customer service number.
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Returning products and refunding their value :
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The process of returning orders is carried out in accordance with the returns page on our website, as it may be amended from time to time. Acceptance of the returned product is at the company’s discretion, and is subject to the laws in force in the State of Kuwait.
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- In case that an order paid through any installment method is refunded, a return fee of 6% will be applied to the total amount of installments paid.
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Content :
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The company does not grant any permissions to use the content or even reformulate or translate it or use the images on our website to any of its clients or competitors.
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Data confidentiality :
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All customer personal data is secured by electronic means and advanced codes, so it cannot be tampered with. The customer is committed to keeping all his data and is fully responsible for what happens to his account in the event that his information is disclosed to others.
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Violation of the general terms and conditions :
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If the customer's registration request is accepted, it will remain forever unless the customer violates any of the general terms and conditions. In the event of suspicion of violating these conditions, our store has the right to cancel the account or suspend it temporarily and prevent the customer from registering again.
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Jurisdiction :
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These general terms and conditions are governed in accordance with the laws of the State of Kuwait.
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