TERMS AND CONDITIONS

Shrwaa.com is owned and operated by Sharwa Online General Trading Company Limited Liability (LLC).

Welcome to Shrwaa.com, These terms and conditions apply to the Site and all of its divisions, They apply when using or purchasing products & services through our Web site Shrwaa.com and provide important information for you as a buyer. - By using the Site, you represent that you confirmed to comply with these terms and conditions with Shrwaa in relation to your use of the Site; This User Agreement is effective upon acceptance.

Account and Registered User

to access certain service to order and purchase Product you must create an account on Shrwaa.com, Your account is personal to you and is non-transferable to any third party. We will protect Your Information according to our Privacy Policy When you register and create an Account, you must provide a piece of accurate and Real information about you including your E-mail address, first name, last name, country, phone number, and any other information required for creating your account, You should always update your registration data to keep it complete and accurate.

Your Account

If you use Shrwaa, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Shrwaa does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use Shrwaa only with the involvement of a parent or guardian. You will maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, or incomplete, Shrwaa has reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of Shrwaa under this User Agreement or at law, Shrwaa has the right to indefinitely suspend, limit or withdraw your access to the Site.

Payment

We take payment from your credit or debit card at the time we receive your order for the relevant Products, payment method (k-net – visa – Master card – Paypal – cash on delivery) In the event that we are unable to supply the Products, we will inform you as soon as possible by email or call and a full refund will be given where you have already paid for the Products.

Cash on Delivery

• We also offer our Registered Users the option to pay for the Products ordered, either by cash or card upon delivery at their address, should they opt for such service during the placement of order/checkout.
• Cash is to be presented to our driver for collection on the spot prior to receiving delivery of the Products ordered.
• In case if the customer wants to pay by K-net visa / MasterCard) have to contact our customer support team on 1800081 after placing an order
• Receipt of full payment, the driver will hand over the Products with the invoice.
• It may be noted that we do not accept payments by cheque or gift vouchers or discount coupons in place of cash or Card when using the Payment on Delivery option (Discount Coupons if applicable, should be applied prior to checkout).
• To ensure prompt and timely delivery, the customer will be contacted at least 30 minutes prior to delivery.
• In the event where you are not at home or at the specified location for order delivery, the driver will wait at the address mentioned for 10 minutes with your ordered Products. Inability to establish contact during that time will prompt him to depart and you have to contact Site Administration.
• In case our distribution department is unable to reach the customer within 48 hours of placing the order; it will automatically be deemed as canceled.
• The payment on delivery option is not available for all Products but is available for selected products as you can check shipping info before placing an order.

Cancellation

Please note that there may be certain orders that we are unable to accept and must cancel.

• Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our fraud avoidance department, cases where we find that the customer is manipulating the account to place multiple orders. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional.
• Information is required to accept your order. If your order is canceled after your credit card has been charged, the said amount will be reversed back in your Account by providing us your bank details No cash disbursement shall be made under any condition whatsoever.
• ٍShrwaa tries to be as accurate as possible with the information we present on our website, we will make reasonable efforts to accurately display the attributes of the products we sell. Shrwaa is not responsible for any errors that may be reported by suppliers in the product descriptions, We do not warrant that product descriptions are error-free.

Return Policy

Customer purchased an item and wants to return or exchange – he/she has only 14 days to return or exchange, make sure the items must be returned in a resaleable condition. That means your item must be unused and in the same condition as you received it. The item must be in the original packaging and returned.

• Any accessories, labels, and “free gifts” or bonus items within 14 days from the date on which items are delivered.
• In case, if any return request made by the customer then we will not refund the shipping charges as that has already been incurred by us. We will refund the product purchased amount only.
• The customer purchased an item and that got defected within 24 hours Shrwaa will collect and replace the item from the vendor.
• The customer purchased an item and that got defected after 24 hours customer support team will provide Shrwaa service center address or supplier SC to the customer.
• In the case of a product purchased with a gift coupon, bundle offer, special offer, or purchased during the sales campaigns, etc. then we have the right not to accept the product return. Replacement is possible only if the customer is proving (defect / missing part / etc ) only within 14 days after the delivery.
• Product damaged due to wrong usage (electrical source, water leakage, repaired with unauthorized workshop, etc.) will not be accepted under the warranty terms & conditions.
• Virtual products such as iTunes cards, Google play gift cards, play station cards, gift cards, and others are excluded from the 14 days return policy.